FAQ

Frequently Asked Questions
Customer Service :
Product Information :
Tech. Support :
Customer Service :
When is my SyncMAX product eligible for Concord Idea RMA service?
Refer to RMA Service guide by following the link below.

http://www.concordidea.com/rma_service.html
Product Information :
Why should I buy SyncMAX product?
The true engineering behind Development, Production and Testing of the SyncMAX modules provides you with product of superior performance with additional assurance of quality and reliability
What types of SyncMAX modules are available?

SyncMAX product offering is continuously increasing as result of the technological advances that the industry is undergoing. Click here to SyncMAX product pages.
Tech. Support :
1 .Why doesn't my computer boot up after I install your 256MB DDR module (with 16M X 16 chips) on the Intel 845G or 845GL chipset motherboard?
Answer: intel 845g and 845gl are not compatible with a 256mb ddr memory module that made with 8 pieces of 16m x 16 ddr chips.

Click below for more detail:
http://developer.intel.com/design/motherbd/ad/ad_mem.htm
2 .How do I tell/confirm if my module is PC100 or PC133?
Answer: each syncmax module has a silver hologram sticker that displays whether it is pc100 or pc133.
3 .What is the CAS Latency setting for a PC133 SyncMAX module?
Answer: syncmax pc133 modules have a cas latency setting of 3 (cl3).
4.What is the SyncMAX warranty and return policy?
Answer: syncmax memory modules carry a warranty for one year from the date of purchase. if for some reason the syncmax module is found defective, all exchanges, replacements and returns must be made through the company from whom you purchased the module.
5 .Why doesn't my computer boot up after I install your SyncMAX module?
Answer: this can be a common occurrence with any brand of module. the most common errors when inserting the memory module are:
1.) not inserting the module properly into the slot (i.e., backwards or not fully inserted).

2.) after inserting the module, the bios cas latency setting is set differently than the cas latency setting of the module.

3.) motherboard incompatibility with the memory chips or memory module type..
6 .Why doesn't my computer only read half the memory (e.g.128MB instead of 256MB)?
Answer: either the bios on your motherboard is outdated or your motherboard is not compatible with the type of chips on the memory module.this is most common with 256mb modules with "32mx4" sdram chips. "32mx4 " is marked on the chips. If your motherboard is compatible, it is possible to download an updated bios from most manufacturers' web sites, but this should be done very carefully as a mistake in following their instructions could cause loss of the bios and render the motherboard useless until it can be reprogrammed by the manufacturer.